Leading Selenium to Playwright test framework migration: modernizing tooling for 30% faster execution and improved reliability across CI/CD pipeline.
Designed and implemented configuration sync system using Jenkins + API orchestration to maintain environment parity; eliminated manual configuration drift reducing test false failures by 25%.
Refactored smoke test suite for performance and reliability: parallelization and deterministic patterns improved feedback speed and reduced flakiness by 40%.
Built production-grade AI PR Reviewer service (C# integration with Bitbucket) for automated code quality feedback; deployed and maintained across teams.
Architected end-to-end infrastructure automation solutions solving configuration management, test performance, and deployment reliability problems.
Technical Support AnalystJun 2022 - Jan 2025
Used SQL queries to validate customer data and diagnose issues.
Reviewed code specifications to validate system design or escalate defects.
Liaised between Client Services and QA, Development, and Operations.
Served as primary point of contact for technical queries across departments.
Data Support AnalystSep 2021 - Jun 2022
Provided Tier-2 support via chat, email, and phone.
Interpreted HTTP responses including JSON, XML, and HTML.
Collaborated with end-users and internal teams to resolve technical issues.
AI Data LabelerJun 2021 - Aug 2021
Labeled training data for ML models in Amazon SageMaker.
Ensured data quality and improved model accuracy via performance metrics.
Menard Inc.Golden Valley, MN
Yard and Receiving ManagerOct 2013 - Feb 2021
Managed a team of 30+ in receiving operations; improved freight handling by 40%.
Supported the busiest location in Minnesota.
Resolved vendor issues and ensured alignment with financial targets.